Accessibility Policy

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ACCOMMODATIONS FOR ATTENDEES WITH DISABILITIES

Contact H2T@KessJones.com  as soon as possible with any questions or specific accommodation requests. During the conference, information is available at the registration desk at The Albuquerque Convention Center.

Attendees Requiring Assistance of an Attendant

Attendees with disabilities who require the assistance of an attendant during the event can request a Companion Pass through the Registration Office. The following rules apply:

  • Bearer of the Companion Pass must be accompanied by register attendee who requested the pass.
  • Meals are not included. Individuals with a Companion Pass can purchase meals separately.  Please reach out to the Registration Office for pricing.

The Conference does NOT provide:

  • DEVICES that are personally or individually prescribed, such as wheelchairs, prescription eyeglasses, or hearing aids.
  • SERVICES of a personal nature, such as assistance in eating, toileting or dressing, or the pushing of wheelchairs. Specific circumstances are detailed below.

Service Animals

Service animals are required to be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.  Please let us know if you would like water provided for your dog.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.  Therefore, for the comfort and safety of our other guests, are not allowed in the meeting rooms. 

We recognize the value of support animals, so there may be times where we bring in comfort animals during breaks.  If you are allergic or have a fear of dogs, please notify us so we can communicate when and where the animals are scheduled to appear.

Attendees Who Are Blind/Vision Impaired

Attendees who are blind or have vision impairments should contact us as soon as possible to discuss reasonable accommodations. During normal business hours, volunteers or staff will be available to read information to patrons requesting accommodation.

Attendees Who Are Deaf/ Hard of Hearing

Patrons and presenters who are deaf or hard of hearing should contact the conference office as soon as possible to discuss reasonable accommodations and to schedule interpreters for conference events.   Hamilton Relay provides traditional relay services for the state of New Mexico including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Visually Assisted Speech-to-Speech (VA STS), Spanish and CapTel®.  When you connect with Relay New Mexico, a Communication Assistant (CA) will connect on the phone with you. To connect, dial 7-1-1 in New Mexico or call, toll-free (TTY) 800-659-8331.

The conference will engage a professional ASL interpreting agency to provide quality American Sign Language interpreters, as needed. We do not provide interpreters to accompany individuals to trade shows, satellite events or parties.

At all conference events where there is seating, accessible sections for the deaf or hard of hearing will be designated. These seats will be available only until the event starts, after which unclaimed seating will be opened to the general audience.

If you have requested sign language interpretation and for any reason are late, cancel or decide to not attend all of the programming, please notify the conference office as soon as possible so we can notify the interpreters. If you do not notify us, you may be liable for the cost of hiring the interpreters.

Patrons Who Are Mobility Impaired

Patrons and presenters with mobility impairments should contact the conference office as soon as possible to discuss and arrange accommodations.

Wheelchairs and 3-wheel or 4-wheel electric scooters are allowed and are reasonably accommodated. Users of any other mobility devices should contact the conference office at (505) 266-3451 or at H2T@KessJones.com.

The Conference does NOT provide push services for presenters or patrons. Attendants are allowed access to the conference with a Companion Pass name badge.

At all events where there is seating provided, accessible sections will be established for mobility-impaired and Companion Pass holders. Space for a mobility device and one companion is on a first-come-first-served basis and is not guaranteed.

Transportation

  • Taxis: There are no accessible taxis servicing the Albuquerque metro area.
  • Shuttles: CLS Transportation may provide one wheelchair accessible van.  To request this service, please contact the conference office at (505) 266-3451 or email H2T@KessJones.com.
  • Bus: All busses in the ABQ Ride public bus system are wheelchair accessible.  For people with disabilities who are not able to use ABQ Ride, Sun Van picks up and drops off anywhere in the Albuquerque Area.  To use Sun Van you must fill out an eligibility application.  Reservations are required for each ride.  Visitors to Albuquerque who meet eligibility requirements may use Sun Van for up to 21 days.
  • Train: The NM Rail Runner has 14 stations along its 100-mile route from Santa Fe to Belen. All trains, stations, and platforms are wheelchair accessible.

Parking

Persons who display disabled registration plates or a valid placard indicating disability may park at any parking meter or in any city facility for free.